Terms & Conditions | MaxOnCards UK Pokemon Wholesale & Retail

Introduction

These Terms and Conditions govern:

The use of this website and its services.
Any other related agreements or legal relationships with the Owner.
By using this website, Users agree to these Terms.

Owner Information

MaxOnCards
United Kingdom
Owner contact email: [email protected]

1. Terms of Use

Unless otherwise stated, the terms of use detailed in this section apply generally when using this website. By using this website, Users confirm they meet the following requirements:

Users must be residents of the United Kingdom.
Users must be at least 18 years old or have parental/guardian consent.

2. Products and Services

All products listed on this website are available for purchase within the United Kingdom only.
No international shipping is available.
Prices are displayed in GBP and include applicable taxes.

3. Order Processing & Payment

Orders are processed upon receipt of full payment.
Accepted payment methods include credit/debit cards and Apple Pay.
MaxOnCards reserves the right to cancel orders due to suspected fraud, pricing errors, or stock unavailability.

4. Shipping and Delivery

Orders are typically dispatched within 1–3 business days. We always aim to ship the next business day, but this is not guaranteed.
Pre-order shipping estimates are subject to change. Please check our website for updates or keep an eye on your email for any notifications from us.
Please note: If an order is placed on a weekend or bank holiday, it may take longer to arrive, as all delivery time estimates are based on business days only.
MaxOnCards is not responsible for any delays caused by third-party couriers once the parcel has been handed over to them.
In the event of any loss or damage to an order, please contact us as soon as possible so we can investigate the issue with the courier company. All orders are shipped using a tracked service and include a picture upon delivery. If you are unable to locate a parcel that has been marked as delivered, we recommend checking with neighbours, building management, or your local post office before contacting us.

5. Order Cancellation Policy

Orders can be cancelled within 24 hours of purchase, provided the items have not yet been shipped.
Please note: A 3% processing fee will be deducted from your refund unless the cancellation is due to an error on our part.
To request a cancellation, please contact us at [email protected]
If your order has already been processed or shipped, it cannot be cancelled. You may return the items once delivered (as per our return policy).

6. Returns and Refunds

Returns are accepted within 14 days of receipt if the product is unopened and in its original condition.
Refunds will be processed once the returned item is received and inspected.
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Refunds for cancelled or returned orders will be issued to the original payment method.
We reserve the right to deduct a 3% processing fee from refunds for cancellations requested by the customer outside of statutory cancellation periods or where the refund is due to customer error (e.g. incorrect order details).
Refunds are typically processed within 5–7 business days after cancellation or return approval.
Please note: Actual refund timing may vary depending on your bank or payment provider and may take additional time to appear in your account.

7. Wholesale Accounts

Users may apply for a wholesale account to access discounted pricing and bulk ordering options.

MaxOnCards reserves the right to suspend or revoke wholesale account status at any time if the user:

Violates these Terms and Conditions
Engages in abusive behaviour toward staff
Fails to meet the minimum order amount required
Misuses or abuses the wholesale system
Remains inactive for more than 50 days.

Any outstanding orders or payments must still be fulfilled even if wholesale status is revoked.

8. Pre-orders

All pre-order payments are final and cannot be changed once submitted.
Users may cancel a pre-order, but a 3% transaction fee will be deducted from the refund.
Pre-order shipping dates are estimates and may change; users will be notified of any updates.

9. Wholesale Stock Notification

By accepting our Terms and Conditions during the invoice creation process in the wholesale shop, wholesale customers agree to subscribe to email notifications about upcoming restocks. This service ensures you stay informed and have easy access to our latest inventory updates.

If you wish to unsubscribe from these notifications at any time, please contact us directly, and we will promptly remove you from the mailing list.

10. Intellectual Property Rights

All content on this website is the property of MaxOnCards or its licensors.
Users may not copy, distribute, or use content without explicit permission.

11. User Conduct

Users agree not to:

Use this website for illegal activities.
Disrupt website functionality or security.
Engage in fraudulent transactions.

12. Limitation of Liability

MaxOnCards is not responsible for any indirect, incidental, or consequential damages arising from the use of its services.
Liability is limited to the amount paid for the purchased product.

13. Privacy Policy

User data is collected and processed in accordance with our Privacy Policy.

14. Changes to Terms

MaxOnCards reserves the right to modify these Terms at any time. Users will be notified of any significant changes.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

Contact Information

For any questions regarding these Terms, please contact us at [email protected].

4. Shipping and Delivery

Orders are typically dispatched within 1–3 business days. We always aim to ship the next business day, but this is not guaranteed.

Pre-order shipping estimates are subject to change. Please check our website for updates or keep an eye on your email for any notifications from us.

Please note: If an order is placed on a weekend or bank holiday, it may take longer to arrive, as all delivery time estimates are based on business days only.

MaxOnCards is not responsible for any delays caused by third-party couriers once the parcel has been handed over to them.

In the event of any loss or damage to an order, please contact us as soon as possible so we can investigate the issue with the courier company. All orders are shipped using a tracked service and include a picture upon delivery. If you are unable to locate a parcel that has been marked as delivered, we recommend checking with neighbours, building management, or your local post office before contacting us.

5. Order Cancellation Policy

Orders can be cancelled within 24 hours of purchase, provided the items have not yet been shipped.

Please note: A 3% processing fee will be deducted from your refund unless the cancellation is due to an error on our part.

To request a cancellation, please contact us at [email protected]

If your order has already been processed or shipped, it cannot be cancelled. You may return the items once delivered (as per our return policy).

6. Returns and Refunds

Returns are accepted within 14 days of receipt if the product is unopened and in its original condition.

Refunds will be processed once the returned item is received and inspected.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Refunds for cancelled or returned orders will be issued to the original payment method.

We reserve the right to deduct a 3% processing fee from refunds for cancellations requested by the customer outside of statutory cancellation periods or where the refund is due to customer error (e.g. incorrect order details).

Refunds are typically processed within 5–7 business days after cancellation or return approval.

Please note: Actual refund timing may vary depending on your bank or payment provider and may take additional time to appear in your account.

7. Wholesale Accounts

Users may apply for a wholesale account to access discounted pricing and bulk ordering options.

MaxOnCards reserves the right to suspend or revoke wholesale account status at any time if the user:

Violates these Terms and Conditions

Engages in abusive behaviour toward staff

Fails to meet the minimum order amount required

Misuses or abuses the wholesale system

Remains inactive for more than 50 days.

Any outstanding orders or payments must still be fulfilled even if wholesale status is revoked.

9. Wholesale Stock Notification

If you wish to unsubscribe from these notifications at any time, please contact us directly, and we will promptly remove you from the mailing list.